FAQ

1. How long does delivery take?

Standard UK delivery takes 7-9 business days. Express UK delivery arrives within 4-7 business days. I

2. Do you offer free shipping?

Yes, standard shipping is free on all orders. Express options are available at checkout for an additional fee.

3. Can I return or exchange an item?

Yes. You can return items within 14 days of delivery, provided they are unworn, unwashed, and in original condition. For exchanges, simply return the item and place a new order.

4. How do I start a return?

Contact us at support@ellewearshop.com with your order number. We’ll send you instructions on how to return your item.

5. Do you ship internationally?

Yes. We ship to the UK with standard and express options.

6. What payment methods do you accept?

We accept major credit and debit cards, as well as secure online payment options available at checkout.

7. Are your product photos accurate?

We strive to show colours and details as clearly as possible. However, slight variations may occur due to screen settings and lighting.

8. How can I contact customer service?

You can reach us at support@ellewearshop.com. Our team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT).